ə'serdiv works with AppleSkin, an innovative vegan leather made with over 66% bio-based content sourced from the North Italian region apple juice industry waste. It's a more ethical and environmentally friendly alternative to traditional leathers, used in ə'serdiv products for its durability and luxurious hand-feel.

AppleSkin offers impressive durability, being abrasion and tear-resistant. It offers breathability, it is UV & Water-Resistant and contains no toxic chemicals. It's crafted to withstand daily wear, matching the longevity of traditional leather without the environmental impact.

Cleaning: Gently wipe your AppleSkin products with just a soft, damp cloth to remove dirt and stains. Avoid harsh chemicals or abrasive cleaners.

Conditioning: Although AppleSkin is designed to be low maintenance, if you wish to condition it, use a conditioner that is suitable for synthetic leathers.

Regular Rotation: Avoid wearing the same pair of shoes every day. Rotating between different pairs allows each set of shoes to air out and reduces the wear and tear on any single pair, thereby extending their overall lifespan.

Our shoes are designed from scratch on a C-fit last, which means they offer a more generous fit compared to most fast fashion stores. Many of our customers with D-fit feet have found them comfortable, but as every foot is unique, your personal structure will ultimately determine the fit. To make your experience worry-free, we offer free returns and exchanges if they don’t feel quite right. You can also use our Try with Mirra service, which lets you try the shoes before you buy. This way, you can feel confident about your purchase!

Check our detailed sizing guide on each product page. We also offer a Try with Mirra service, allowing you to try shoes at home before finalising your purchase.

This service lets you try selected shoes at home to ensure the perfect fit before you buy. It's designed to make your shopping experience hassle-free. You can find out more here.

All footwear purchases come with one complimentary exchange to ensure you get the right size. However, we also recommend using our sizing chart

e'serdiv is committed to sustainability by using materials like AppleSkin and implementing practices that reduce environmental impact across the production and shipping processes.

e'serdiv partners with Heaps Good Packaging, utilising FSC-certified shoeboxes made from recycled or reusable cardboard. All packaging materials are designed to be as environmentally friendly as possible, including water-activated recyclable tape and compostable shipping labels printed with thermal printers.

Production takes place in Dongguan, China. Manufacturing partners undergo annual SMETA audits performed by Sedex -one of the world’s leading ethical trade organisations. The brand has full transparency over their supply chain.

Sedex assess the labour standards, health and safety, environmental performance, and ethical conduct of our partners. Workers are paid above the living wage, and suppliers comply with local labour laws regarding salaries, social benefits, working hours, conditions, and insurance.

We offer standard and expedited shipping options. Costs vary based on the destination and are calculated at checkout. For full details, visit our shipping policy page.

If you're not satisfied with your purchase, returns and exchanges are accepted within 30 days of receipt. Items must be unworn and in original packaging. Visit our returns page for a step-by-step guide.

Yes, we offer international shipping to most countries. Shipping rates and times vary based on location.

Domestic orders typically take 3-7 business days, while international orders can take up to 15-20 business days.

Once an order is received in our system, it may take up to 2 business days to ship.